Foundation

The company started in 2006 under name iVOCS due to a request from Veiling Aalsmeer (today Flora Holland) to build a software phone, library and back office for the auction environment.

The soft phone can still be seen in hall E&F at Flora Holland. Further does i2Connected work together with larger institutes like Centrum van Wiskunde Informatica (CWI), situated at the Science Park in Amsterdam.

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Development

I2Connected is a Software house, developing IP-based communication software combined with Business Intelligence (BI).

I2Connected is represented by approximately 20 employees situated in the Netherlands and Ukraine (developing LAB).

Roadmap and wishes

Main aim of i2Connected is to provide customers with:
- fast and secure connection.
- convenient, flexible and user-friendly interface.
- products full of various sets of features which were created to make your work easier.
- perfect business solution.

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Why i2Connected?

Our company involves companies of different sizes: hospitals, education institutes, shops, offices etc. There are multifactor circumstances to choose i2Connected: call quality, reasonable prices, customer service, individual approach.

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IP telephony typically costs less than traditional telephony service, especially for long-distance or international calls.
IP telephony is easy to manage and configure lines, trunks and channels, access to services and features. Perfect solution for all types of companies and all types of devices.
One of advantages of i2Connected is integration with other business systems, such as CRM, MS or email systems.
Make and receive calls easily from everywhere with an internet connection. Configure your personal or office line and use it crossplatform on your devices: mobile phone in travelling, official trips, or phone station at home or in offline.

Basic - € 5 per seat

By purchasing the Basic plan you will receive:

  • PBX
  • O&M
  • Call Reports
  • Diversions
  • Call Logging
  • Provisioning
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Premium - € 10 per seat

By purchasing the professional plan you will receive:

  • Hot Desking
  • Recurrences
  • Contact Center
  • i2Client
  • SIP Trunks
  • Roles&Rights
  • Multi-level interactive voice response(IVR)
Buy

Our products:

I2Connected offers different products with lists of features.

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i2Client

Call & Control

i2Client is the web client called to manage call from different locations using SIP-phones, softphones and mobile or PSTN number. Product includes everything necessary to control contact centre, like manage agents, queue assignments, channels and agents statistic, wallboard, call dispatching and more.

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i2Agent

Planning & Messaging

With i2Agent you have a web portal, through which the user of i2Agent can monitor and manage the sending operation. i2Agent is a client application, only the user to whom the client is assigned has access to the web portal. This product includes messaging, planning agenda, monitoring of sending activity features.

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O&M

O&M – powerful panel to control all aspects of PBXs, users and devices. This product gives user access to configuration and overview of history, channels, conferences; managing roles&rights, groups, feature sets.

Services

Our team offers you high-quality and trouble-free service for you and your business

Voice via App

The App and desktop versions can be used to call everyone, inside and outside the company

Chat

Extensive chat function with web integration, channels, file sharing and integrated call options

SMS

We offer SMS services worldwide for all kinds of purposes, like MFA or delivery announcements

Call storage

Choose to have each call recorded and stored. Keep records for years and download them as MP3 file

Agents and scripts

Set agent capabilities and languages, so the customer is directed to the correct agent

Vacation messages

Set a vocation messages for your callers, change the menu temporary or forward them

Wallboard and reporting

Show a wallboard of the current calls/tickets and do a full KPI report individual or grouped

Email integration

We can fully integrate email into your UM processes Get all channels into one system

Data and IOT

We provide you with stable and secure data transfers and data storage within the EU

Our partners

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Nederland Head Office

Direct contact

  • +313 65 49 7777
  • bastiaan@i2connected.com
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